Return & Refund Policy

At Printcareexpress.com, we want you to have a smooth and satisfying shopping experience. This Return & Refund Policy explains how returns, refunds, and replacements work on our website.

1. Eligibility for Returns

You may request a return under the following conditions:

• The product is damaged, defective, or not working upon arrival
• The product received is incorrect or not as described
• The item has missing accessories or components
• The request is made within the allowed return window (as mentioned on the product page or order details)

Note:
Some products are not eligible for returns due to hygiene, safety, or usage reasons.

2. Conditions for Return Approval

To be eligible for a return:

• The item must be in the same condition as delivered
• All original accessories, manuals, and packaging (if applicable) must be included
• You must provide proof of purchase such as an invoice or order ID
• Clear photos or videos showing the issue may be required for approval

Items damaged due to customer misuse, physical damage, or unauthorized repair will not be accepted.

3. Return Process

To initiate a return:

1. Contact our customer support team through the details provided on Printcareexpress.com
2. Submit order details and issue description
3. Provide photos/videos if requested
4. Once approved, the product will be scheduled for pickup or you may be asked to ship it to the designated address

Return shipping instructions will be shared by our support team.

4. Refund Policy

Refunds are issued based on the condition of the returned item:

• Full Refund:
  If the item is defective, damaged on arrival, or incorrect.
• Partial Refund or No Refund:
  If the product is missing accessories, damaged due to customer handling, or returned in an unsellable condition.

Refunds will be processed to your original payment method or wallet (if applicable).
Processing time may vary depending on the bank or payment provider.

5. Replacement Policy

In many cases, Printcareexpress.com may offer a replacement instead of a refund.
Replacements may be provided when:

• The product is found faulty within the return window
• Stock is available for the same model or variant

If a replacement is unavailable, a refund will be issued.

6. Non-Returnable Items

The following items may not be eligible for returns:

• Personal care items (e.g., hair dryers, grooming tools) if used
• Hygiene-related products (e.g., earbuds) once opened
• Products damaged after delivery due to accidents, misuse, or wear and tear
• Items sold under “No Return” or “Clearance” categories

7. Cancellation Policy

You may cancel your order before it is shipped.
Once shipped, cancellation may not be possible, but you may still request a return after delivery (if eligible).

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment account
• Contact your payment provider, as processing may take time
• If still unresolved, contact our support team and we will assist you

9. Customer Support

For all return or refund-related queries, please contact our customer service team through the contact details available on Printcareexpress.com.